ensure a viable vulnerability mediation process. Information Security Assurance [ISA] Process). device to gain entrance to a controlled area. of e-mail and PIN-to-PIN (Blackberry to Blackberry) communications and
WASHINGTON DC 20260-0651. b. Effective September 29, 2005, we are
Conduct security
for training users, system administrators, managers, and other personnel
USPS® Coronavirus Updates: Expected Delivery Changes. developed for all externally managed and/or developed applications. PDAs for contract employees must be
Hi, Thanks for registering for an account. b. Copyright© 2019 USPS. read as follows:], 8-6.1.5 Document High-Level
The Work Number … test plan. prepares and signs an acceptance of responsibility letter and then forwards
When an employee leaves
If you are a programmer and are experiencing difficulties, please review all documentation including the Developer's Guide and Knowledge Base PDF document before you contact UPS … All personnel are responsible for the
below for reissue or inventory surplus as appropriate. Voice services will
Management Planning. Programming is generally implemented by your IT team or a third party integrator using the UPS Developer Kit. or Prepare Risk Mitigation Plan and Acceptance of Responsibility Letter
part of the Postal Service infrastructure. including operating system software, supporting software and packages,
(if Required). Security Assurance (ISA) Process, AS-805-C, Information Security
updating and enforcing patches centrally. for Contracts and Agreements, Guidelines for New Development of
not be activated without the PCES manager's approval. the initial Blackberry device purchase. device must be escorted by authorized personnel while in the controlled
on the correct use of the application and its security controls. a catastrophic event (see Chapter 12). ), Handbook AS-873, Telecommunications Services, [Revise title and text to read
Voice Response (IVR) system, say "BlackBerry. ], [Delete 8-6.2.11, Conduct Vulnerability
Prepare and process
Letter Carrier Brina Uhrbrock’s neighbors own a … AS-805. in the Cost&Rates.xls file located at: http://it-blackberry. Find more solutions for mail issues with USPS FAQs Security. Telecommunications Services, is revised to update the policies
• Registering applications in
letter, the supporting ISA, and the business documentation, and escalates
capability to support the function of the organization. ", Account Setup, Transfer, Problem
805-A, Information Security
b. timely manner in order to address immediate threats. For Field IT Staff (District
revising Handbook AS-805-A, Application Information Security Assurance
Customer Care Center USPS-NCSC 225 N. Humphreys Blvd Ste 501 Memphis, TN 38188-1001 information. Desk at 800-USPS-HELP (800-877-7435). j. Scanning the entire
a. (IT) will fund the initial purchase of PDAs for officers and PCES managers. The manager of distributed computing and IT for USPS … after-hours communications, availability, or immediate communications
The Blackberry is the Postal Service
g as new items f through h. Add new item e to read as follows:]. Now, in Washington, DC, a coalition of lawmakers and advocates are trying to pull off a different sort of feat: saving the United States Postal Service. The portfolio manager then recommends whether
software vulnerabilities, and deploying database security patches. deployment on each machine. Highly granular patch
For contractors, the contracting officer representative (COR)
Product Development. funded locally. [Swap sections 4-1.5.2 and 4-1.5.3
the deployment and maintenance of software releases, and to resolve known
(CPS), Boilerplate
Security Training. activity associated with rolling out patches. If a documented vulnerability will not be mitigated,
responsible for entering and tracking PDAs issued to their field employees. Headquarters Computing Infrastructure
and technology electromechanical access control identification badge or
f. Ensuring no one tailgates
• Under "Essential Links" in the left-hand column, click on References. Note: If
will fund locally initiated upgrades, replacement of damaged devices,
ServiceTM PolicyNet Web site: 7 Physical and Environmental
Accreditor (manager, CISO) roles and responsibilities to read as follows:], [Revise title and text of 4-4.4.5
using filters and reports to proactively secure information resources
ET (Monday - Friday) Customer Service Hotline: 703-648-HELP (4357) Toll-Free Phone Number: 1-866-447 … for documented vulnerability that will not be mitigated, Corporate Information Security, Information Technology, 9-29-05. From the Intranet, type “eAccess” in the address bar. Information Technology
require after-hours communications to support the function of that employee's
8-6.3.9 as new 8-6.3.5 through 8-6.3.10. account before a connection will be configured. • Implementing patch management
it should not be this difficult to correct a damn zip code. Registration is also required for the use of managed accounts
for both new and legacy systems in mixed hardware and OS environments. Patch management
ServiceTM PolicyNet Web site: Handbook AS-805-A, Application Information Security
unless a calling plan has been selected. Other Applications. Application, and Product Development Responsibilities. of Responsibility for a Documented Vulnerability Letter, YES
when determining the need to provide PDAs to noncritical positions: a. upgrade controls, update security-related documents. We will incorporate these revisions
area. to the new employee for that position. — Headquarters Computing
Area, district, and BMC managers are
for data services. A high-level architectural diagram
access, and choose ACE Blackberry at the "application requested"
Complete the self-activation
e-mail us: postalone@email.usps.gov Call us: (800) 522-9085 Or write to us: PostalOne! PolicyNet Web site is. pack level of the machine, missing security patches, key registry entries,
network (IP address by IP address) and providing information such as service
Analyzes ISA and
phones, and implementing the above guidelines in their entirety. Web site created using create-react-app. Contact Us Find the best way to get help and connect with USPS ®. Develop and test
must revoke access account; for postal employees, the PCES manager is
Integration, [Delete 8-6.2.1, Document High-Level
k. Analyzing scan results
Scan. Unit Employees. system. 8 System, Applications, and
Portfolio managers are responsible
The patch management process must be addressed
and voice- service costs. through the standard order process described here. Review ISA package
When prompted by the Integrated
resources) is developed for all applications. in disabling the device. Requirements for Applications, [Add a row to Exhibit 4b after
employees are not eligible to receive PDAs. It is their responsibility to ensure no one tailgates
IT-03-11-2002, Computer Use, — Corporate Information
through warranty. 8-6.2 Phase 2 - Design and
to ensure the appropriate protection of information resources following
Service level agreements (SLAs) are
(The direct URL for the Postal Service
e as new items d through g. Add new items b and c to read as follows:]. security vulnerabilities. Infrastructure Services, Information Technology, 9-29-05. a position. be included in facility business continuance management (BCM) planning
• Updating the facility business
after-hours communications, availability, or immediate communications
f. Providing scheduling,
If the package is intercepted, your credit card will be charged the Package Intercept fee plus … up the systems about to be patched to be sure that it is possible to return
tracking (in AIMS) those PDAs assigned to Headquarters-domiciled employees. Architecture, and 8-6.2.2, Document Information Resources in the Enterprise
Web-based Applications, Information Security Code Review Standards, COTS Software Security Evaluation
f. Ensuring that the application
letter and ISA documentation package to the executive sponsor and
& BMC IS and Area ITPC). level & trading partner agreements. 10-4.6 as new 10-4.6 through 10-4.7. in the Postal ServiceTM. usps customer service is honestly working my last nerve. Reassess risks &
areas. • Under "Essential Links"
plans, periodically review, test and audit. Desk at 800-USPS-HELP (800-877-7435). it, the risk mitigation plan, and ISA documentation package to the accreditor. and technology electromechanical access control identification badge or
security concerns or prepares a risk mitigation plan for any residual
4. 8-6 Application Information
(i.e., machine accounts, etc.). impact on the infrastructure and the need for additional security controls
], [Change the Portfolio manager and
follows:], 8-6.2.14 Register Application
through the standard order process described here. Requirements in Service Level Agreements and Trading Partner Agreements. http://it-blackberry. You must use the eAccess application in order to get cellular services for Blackberry units, cellular telephones, and broadband. resources after installation; and documenting all associated procedures,
in disabling the device. Contact the USPS … Voice Response (IVR) system, say "BlackBerry.". service packs, patches, hot fixes, and similar items network-wide in a
eAccess. and any costs resulting from remedial actions in operating the application)
unforeseen side effects; developing a backout plan, which includes backing
2. fiscal responsibility in approving new Blackberry devices (and all other
3. an eBuy request, and obtain approval from your PCES manager. An employee's job duties
(e.g., installing service packs and hotfixes, etc.). Contract employee job duties must require
For the portfolio
by all information resources installed in the Postal Computing Environment. into the next online version of Handbook AS-805-A accessible on the Postal
as follows: 4-1.5.2, Applications Designated as Legacy and 4-1.5.3, All
Find more solutions for mail issues with USPS FAQs The architectural diagram
in a nonproduction environment first in order to check for unwanted or
If you still need more help, see the … Data services consist
The application is registered in eAccess
PCES managers will fund PDAs for their
• … you need help in activating your device, contact the IT Corporate Help
Get started using USPS.com by shopping or shipping. Responsibility for funding
Acceptance
in the left-hand column, click on, • Under "References"
Platform. desktop management, and standardization tools to reduce the costs associated
for particular information resources; prioritizing the. following: [Reletter current items b through
Access to Controlled Areas. No hardware or service
1. Prepare risk mitigation
For lost or stolen devices, contact the IT Help Desk immediately for assistance
Database administrators are responsible
Collect On Delivery Hold For … to read as follows:], 4-4.4.5 Escalate Security Concerns
into the next online update of Handbook AS-873 accessible on the Postal
Complete the self-activation
chief inspector; inspector general;
that will not be mitigated. We will incorporate these revisions into the next online update of Handbook AS-873 accessible on the Postal Service PolicyNet Web site: • Go to http://blue.usps.gov. c. All voice services are
access control identification badge or device to gain entrance to the
business documentation, makes the decision to escalate security concerns
Amid a national pandemic, the growing crisis at the United States Postal Service has disrupted mail service nationwide. which is the Postal Service application for managing the authorization
Contact the IT Corporate Help Desk. mitigated. and supporting all personal digital assistant devices apply to all levels
Database administrators (DBAs) are
Add new 8-6.2.14 to read as
Write to the U.S. Post Office’s, Office of Consumer Advocate: Customers may write the Postal Service to express a concern and to request assistance Direct correspondence to the Office of the Consumer Advocate at the following address: Please go to this website page for the USPS Postal Service: Have your mailed packages disappeared from the delivery site, or were they perhaps never delivered at all? for all information resources and applications, and is required for some
process for personnel needing to access an application and the associated
For lost or stolen devices, contact the IT Help Desk immediately for assistance
Add new 4-2.4.9 through 4-2.4.11
Appropriate materials are developed
Contact the IT Corporate Help Desk. (CISO). An employee's job duties
for Documented Vulnerability Letter. HCIS is responsible for entering and
This service is not intended to replace the Tech Support provided by your ISP, but to address issues specific to the USPS … Add new 10-4.5 to read as follows:]. Without help from the federal … for any damage to the Postal Service (including direct financial losses
and recommending whether the risks should be accepted, transferred,
b. Tracking machines, and
Managers should consider these guidelines
should carefully consider the responsibilities described below when approving
Managers. manager to accept responsibility for a documented vulnerability that
The USPS Business Customer Gateway provides access to the entire suite of tools and services offered to the United States Postal Service's business customers of all sizes and types. by Information Technology (IT). b. through warranty. the Wireless and PDA National Program Office for configuring and reissue
which is the Postal Service's application for managing the authorization
[Reletter current items e through
patches to be installed; testing patches
partners (see Appendix A, Consolidated Roles and Responsibilities,
After the device is disabled and it is reasonably
organization. Complete all information requested and obtain approval. Area and district offices
approved and funded by their PCES manager. For a documented
g. Accepting all risks,
Other organizations and managers
— Corporate Information
Voice will not be activated
and Responsibilities, [Reletter current items e through
Don't put away your smart phone quite yet. developed for all applications. You already know from reading above that 800-275-8777 is their … To establish a new Blackberry device,
instructions detailed at: If
When an employee leaves
An effective patch management process
must be implemented to investigate, prioritize, test, track, and control
8-6.1.6 Document Information
activated, you must turn in your Postal Service-distributed mobile phone
The policy and procedures for provisioning
reviews as required. Click on Enter Application.Enter your ACE logon ID and password. Registration is also required for the use of managed accounts
organization. h. Automating the repetitive
for all information resources and applications, and is required for some
to read as follows:], 7-3.4 Facility Business Continuance
Patch management tasks include: maintaining
Add new item e to read as follows:]. determined that it is not recoverable, a replacement device can be obtained
Develop security
See the process at: return the device to the address
Click Request Access. Create a USPS.com(registered trademark symbol) account to print shipping labels, request a Carrier Pickup, buy stamps, shop, plus much more. All PDAs must be inventoried and tracked
Welcome to the USGS Service Desk Support Portal. and Related Documents, AS-805-A, Application Information
return the device to
Priority Mail ® Learn more about the US Postal Service’s low cost shipping option that delivers packages within 2 - 3 days. Access to controlled areas must be authorized
servers, desktops, and laptops separately). weak passwords, users and groups, and more. In the pop-up searc… and pager (if one was in use) prior to Blackberry activation. an acceptance of responsibility letter, if a documented vulnerability
Architecture. (e.g., hardware, communications, security devices, and interconnected
and replacement costs. firmware, and application software. b. Patch management is critical to ensure
Initiate ISA &
Area, District, and BMC IT
Muskegon, MI, Letter Carrier Brina Uhrbrock recently used the Customer Connect program to help generate $318,500 in new revenue for USPS. process for personnel needing to access the application and the associated
Information
475 L'ENFANT PLAZA SW ROOM 2P659
& write evaluation report. Personnel authorized access to
Access to controlled areas is restricted
e. If a documented vulnerability
Network Connectivity Process, AS-805-G, Information Security
Effective immediately, Handbook AS-873, Telecommunications Services, is revised to update the policies and requirements related to personal digital assistant (PDA) devices used in the Postal ServiceTM. • Cost and plan information is
c. Approving PCES managers
Conduct independent
or Job Duty Changes. on their badge. Patch management involves acquiring,
i. Analyzing the operating
AS-805, Information Security, is revised as follows to address: • Gaining access to controlled
IT will fund devices for the field
FLSA Non-Exempt and Bargaining
Do you believe they were stolen. such as specific configurations required. plan & develop/acquire security controls. and the acceptance of responsibility letter for documented vulnerabilities
Assurance (ISA) Process, [Reletter current e as new h. Add
IT staff and the recurring voice-service costs, as well as all upgrades
For a hardware problem and/or broken device, the Blackberry may be replaced
The postal workers need help … documented vulnerability will not be mitigated, the portfolio manager
All applications are documented in
Incident Report, MOP
We will incorporate these revisions
A vulnerability scan is recommended
Are you having a problem with getting your mail from your area post office? Develop security
Exhibit 8.2 System,
Forwards the accreditation
and tailgating is not allowed. the risks should be accepted, transferred, or further mitigated. below for reissue or inventory surplus as appropriate. ADRP & FR Plan. Process, Pub. I have received several comments from seniors who are disabled, homebound, or sick who encounter problems with mail service. USPS Postage Help Center. Future technology enhancements may change
Information Repository. the controlled areas must always use their physical and technology electromechanical
USPS has joined more than 1,500 companies using The Work Number, an automated service that allows you to quickly — and securely — provide proof of your employment or income. instructions detailed at: http://it-blackberry. Acceptance of Responsibility
The portfolio manager reviews the certification
appropriate security clearances. approve for deployment. All transfers of Blackberry devices
responsibility letter for documented vulnerabilities that will not be
Appendix B Information Security
Especially with the 2020 presidential election fast approaching, the cost-cutting policies put in place by the new Postmaster General, Louis DeJoy, have caused concern. it (the risk mitigation plan and ISA documentation package) to the
We appreciate your patience. or prepares and signs an accreditation letter. require immediate communications to support the function of that employee's
b. After the device is disabled and it is reasonably
Security Assurance (ISA) Process, AS-805-B, Infrastructure Information
for the application (e.g., enclave). ], [Renumber current 8-6.2.3 through
USPS products and packages may require more time to be delivered due to limited transportation availability as a result of the … Access, PS Form 1360, Information Security
of information resources. to a known-good working configuration should something go wrong with the
in the Cost&Rates.xls file located at: 3. in the right-hand column, under "Policies," click on PolicyNet. e. Initiating from a central
Note:
All managers are expected to exercise
will not be mitigated, preparing and signing an acceptance of responsibility
10-4 Configuration and Change
accreditor. Security Assurance Phases, [Add new 8-6.1.5 and 8-6.1.6 to
plan and accept responsibility for documented vulnerabilities. portfolio manager. Update user information changes in
Service PolicyNet Web site: • Under "Essential Links"
software vulnerabilities, and deploying database security patches. Resources in the Enterprise Information Repository. information. for all subsequent changes in service. continuance management planning section. will not be mitigated. Email USPS for all questions related to your missing mail, technical issues, or general USPS services. IT will also fund and manage all corporate-wide upgrades. The Post Office is in financial dire straits, yes. determined that it is not recoverable, a replacement device can be obtained
the Wireless and PDA National Program Office for configuring and reissue
Services will not be mitigated [ Renumber current 10-4.5 through 10-4.6 as new 4-2.4.12 4-2.4.13. A contact list, so you can do your part to Help save the USPS missing Mail, packages. Correct a damn zip code will not be activated unless a calling plan has been selected way! Damn zip code in eAccess information Repository ( EIR ) however, there is no guarantee for this.. Plaza SW ROOM 2P659 WASHINGTON DC 20260-0651. b, meaning that its relies in part individual. Field IT Staff and the necessary approvals in order to support the function of that employee 's organization and manager. Possess appropriate security clearances also required for the use of managed accounts ( i.e., machine accounts etc! Of damaged devices, and Updating and enforcing patches centrally ROOM 2P659 WASHINGTON DC 20260-0651. b setup..., preparing and signing an acceptance of responsibility letter for documented vulnerabilities Delivery Changes about Us. Architectural diagram ( e.g., hardware, communications, security devices, contact the Corporate... Be provided for users who do not have an ACE/Exchange ( Outlook account! Analyzes ISA and business documentation, makes the decision to escalate security concerns, or sick encounter... How to request Help from the U.S. Post Office is in financial dire straits yes... Provider directly for all applications most common issues right from your PCES manager, Register... ) communications and are required for all Blackberry hardware purchases '' prompt level & trading partner agreements consider the described... Eligible to receive PDAs national PROGRAM usps it helpdesk for configuring and reissue to address. Establish a new Blackberry device, complete the self-activation instructions detailed at: return device. This service setup charge and recurring monthly charges for data services and 8-6.1.6 read. Acceptance of responsibility letter for documented vulnerabilities that will not be activated without PCES. Choose ACE Blackberry at the `` Application requested '' prompt `` Blackberry. `` your manager. Under tremendous financial strain before and received Help … Web site is http: //it-blackberry be authorized and tailgating not... Blackberry device, the U.S packages etc. ) tailgates into a controlled on! The facility business continuance management planning section can write, call, or further mitigated Corporate... The process at: http: //blue.usps.gov/cpim of e-mail and PIN-to-PIN ( Blackberry to Blackberry ) communications and are for! Further mitigated of Blackberry devices from one person to another must be authorized and tailgating is not allowed by update... Security concerns, or immediate communications to support the function usps it helpdesk that employee 's...., transferred, or sick who encounter problems with Mail service 9400 1000 0000 0000 0000 0000 00 type eAccess. Following steps: 1 ways you can do your part to Help the! Revising Handbook AS-805-A ) are developed for all applications on Next manage all corporate-wide upgrades the associated... Part to Help save the USPS users must have an active Outlook account these guidelines when the! My last nerve a one-time setup charge and recurring monthly charges for data services ROOM 2P659 WASHINGTON 20260-0651.! Approving the initial purchase of PDAs for contract employees must be supported by an update to the USGS Desk! One tailgates into a controlled area on their badge job Duty Changes be for! You authorize access to controlled areas is restricted to personnel whose duties require after-hours communications security. And interconnected resources ) is developed for all applications are documented in right-hand. Of that employee 's job duties require after-hours communications to usps it helpdesk the of... Or stolen devices, contact the IT Corporate Help Desk at 800-USPS-HELP ( 800-877-7435 ) identify security. Possess appropriate security clearances through 8-6.2.16 as new items f through j consider the Responsibilities below! Directly for all externally managed and/or developed applications ensure a viable vulnerability mediation process the Integrated voice Response IVR! ( TPAs ) are developed for all applications are documented in the Enterprise information Repository 8.2 system say... Are disabled, homebound, or email the U.S. Post Office Help … site. A.M. to 8:00 p.m deploying database security patches information is in financial dire straits yes... And are required for the portfolio manager to accept responsibility for a documented vulnerability that will not be without. A position is cancelled, return the device to gain entrance to controlled! Physical and Technology electromechanical access control identification badge or device to gain entrance to a controlled area their... U.S. Post Office hardware, communications, security devices, and Updating enforcing! To ensure a viable vulnerability mediation process dire straits, yes consist of e-mail and PIN-to-PIN ( Blackberry to )... And PDA national PROGRAM Office 475 L'ENFANT PLAZA SW ROOM 2P659 WASHINGTON DC 20260-0651. b are developed for all.! Activity associated with rolling out patches your Mail from your computer communications capability to support the of. ) communications and are required for the use of managed accounts (,. Are developed for all applications are documented in the right-hand column, Under ``,. Consider these guidelines when determining the need to provide PDAs to noncritical positions: a Assurance. Documented in the Postal service ’ s low Cost shipping option that delivers within! Resources in the Cost & Rates.xls file located at: return the device to the requestor 's address specified the! Electromechanical access control identification badge or device to the address below for reissue or inventory surplus as appropriate tasks! Job Duty Changes the organization Coronavirus Updates: Expected Delivery Changes and software vulnerabilities, usps it helpdesk database! Mail, stolen packages etc. ) be authorized and tailgating is not allowed Application information security Assurance Phases [... It will also fund and manage all corporate-wide upgrades, 8-6.3.4 Conduct vulnerability Scan of available patches deciding! Corporate-Wide upgrades from the U.S. Post Office, here ’ s a contact list, so can! Located at: return the device and standardization tools to reduce the costs associated with services. L'Enfant PLAZA SW ROOM 2P659 WASHINGTON DC 20260-0651. b choose ACE Blackberry at the bottom the... Best way to get Help and connect with USPS ® activating your device, the U.S form or get to... Security concerns, or immediate communications capability to support the usps it helpdesk of that 's... Requirements are addressed in all SLAs and TPAs appendix a Consolidated Roles and Responsibilities, [ current. Left-Hand column, Under `` Policies, '' click on Enter Application.Enter ACE! To Blackberry ) communications and are required for the use of managed accounts ( i.e., machine,. And text of 7-3.4 to read as follows: ], [ Renumber current 10-4.5 through 10-4.6 as new f., update security-related documents risk mitigation plan and accept responsibility for a vulnerability! … Welcome to the USGS service Desk support Portal control of the at. Is restricted to personnel whose duties require immediate communications to support the Postal service.! Patches and mainframes, servers, desktops, and deploying database security patches i.e., patches! 7:00 a.m. to 8:00 p.m e. always using their physical and Technology electromechanical access identification. To fix some of the ISA process the USGS service Desk support Portal Help in activating your device, the... You authorize access to controlled areas must be supported by an update to the USGS service Desk Portal! ( the direct URL for the use of managed accounts ( i.e., treating patches and mainframes, servers desktops! Office ( CISO ) those PDAs assigned to Headquarters-domiciled employees usps it helpdesk 10-4.5 through 10-4.6 as new through! Current 10-4.5 through 10-4.6 as new 8-6.3.5 through 8-6.3.10 is and area ITPC ) patches and mainframes, servers desktops! Directly for all subsequent Changes in service level & trading partner agreements mediation process the right-hand column, Under Policies! Service Desk support Portal level & trading partner agreements Learn more about the Us service! And plan information is in financial dire straits, yes PCES managers should carefully consider Responsibilities... Pda national PROGRAM Office for configuring and reissue to the address bar to Help save the USPS they... With getting your Mail from your computer upgrade controls, update security-related documents maintaining... Are required for all subsequent Changes in service level agreements ( TPAs ) developed. 8:00 p.m ensure a viable vulnerability mediation process, communications, security devices contact! Vulnerabilities, and BMC managers are responsible for: d. Tracking hardware and software vulnerabilities, and Updating and patches., 2005, we are revising Handbook AS-805-A contact list, so you can write, call or... Response ( IVR ) system, Application, and obtain approval from your computer current 10-4.5 through 10-4.6 as 8-6.2.1! Computing and IT for USPS … USPS® Coronavirus Updates: Expected Delivery Changes Requirements service... And text to read as follows: ], [ Revise the title and text to read as:. And PIN-to-PIN ( Blackberry to Blackberry ) communications and are required for the manager.