Microsoft simply has no idea. I have a charge for $95.70 on my credit card and dont see the charges in my account in Microsoft. had TWO fraudulent charges, on 10/6/2015, for $68.83 each. I have gotten over 20 charges on my debit card in the amount of $9.78 to $10.88 from EVE Microsoft 1 Microsoft Way. Last year, not so much. i dont have proof of how this occurred but but the only reason that makes since is because gamestop failed to follow the proceedure required by law..im also looking into a lawauit against gamestop. You need to make the calls and get through to the people and you will get some satisfaction. They dont necessarily care about your grandson, you or me. I would have expected for them to trace the XBOX user and deactivate the account right away, even if they are unwilling to tell me who it is. TeamLogic IT. But there is a man who has more than 7,000 Bitcoin worth more than 220 MILLION dollars. There is a real serious scam happening so we need to figure out how it works. I called microsoft and they confirmed someone created a microsoft account using an email address like mine ish.. and registered with it. Thanks to Josh Benson for posting!!! Upon receipt, Microsoft will reimburse you for your $200 filing fee if your claim is for $75,000 or less. Directions. 1 MicroSoft Way Nothing can be done to even cancel the persons Xbox live acct! Holy freakin A!!! Students and families Id like to track the source and see if my guy in Glendale isnt abiding my the Gamers Code of Conduct. My suspicion is that once the charge is posted, itll find its declined and then come back to you and demand payment on your credit card bill. I just want to make sure before sending a letter and having it "sit" somewhere and not get resolved. If you own shares through a brokerage firm, you need to contact . 3times, I got scammed by imposters who claim to be credit repair gurus but finally couldnt help me. . Visitor parking is available and marked on the east side of the building. Category: On-Line Business. Contact a Microsoft Store sales associateto help you with yourpurchase. Why would you possibly think they would hand out that kind of information? I watch when every time my son wants points and I know he did not do it. Redmond, WA 98052 I called the number and got that shit refunded. I found out where they came from and offer up ways to get rid of them. Please credit this back to my account because it should not have withdrawn and if necessary, I will place it as Fraud through my bank. Someone could be copying the info from a certain business when you pay with a credit card and then selling it to the scammers. Thats like going into Walmart with a Walmart gift card and finding out, after youve gotten home, that some of the items in your basket were just purchased on your credit card because gifts cards werent allowed for those items. As they continue to grow and look to create the best workplace in the tech sector, Microsoft will invest right here in Redmond, their home for more than 30 years. Continue to check in and let us know how your fight is going with these scammers. He eventually made some pretty amazing changes in my credit profile and i was really happy i contacted him because he really saved my ass. Good luck. I am afraid it may be one my kids friends who took the info from my wallet but Microsoft is protecting them. So luckily attacked it right away and that was that. But with a little time it can all be fixed. My bank does not do a good job with investigation, there for I had to request to cancel my card to get a new one, which is obvious, and then they said they could not reverse the charges without a police report and I have to contact xbox. I said the same thing, RED FLAG!!! I just reported to 800-myxbox. josh in the UK here, just Microsoft Corporation. . Electric Car (EV) Charging Station at Microsoft Studio B, 15101 NE 40th St, Redmond, WA 98052, USA. Im going to the bank and get a new card,this men has my Xbox with all the live info in it and hes now the owner of 4000 xbox points. I have reported this Unauthorised Transaction to http://www.vcharges.com/. When a transaction is made buy clicking buy or purchase, the first step that takes place is a connection to the company to confirm the card is valid. 98052-8300. All they would do was remove my card number from the accounts. Just FYI, in AZ we can legally carry guns. And now on top of that Theyv relised they never refunded me ! I didn't bother with calling Microsoft because I don't even know which account it was used on and it shows nothing in payment history. I just got charges on my card today. And another one where I would have buy 800 pts This just happened to me too. Im pretty sure Microsoft got hacked and cards were leaked. I am literally snapping out. Today, I got hit with a charge for $10.79, exactly half of what it was before, from the same account. Thats why we kick and scream to get whats deserved not to be scammed. Im sure we will get it figured out, but I wish there was a way to tell the people in charge that there are some serious issues they need to figure out. He is still at it, I actually live in Arizona 3 minutes from Glendale. WTF do we do? Someone made an in-app purchase from an app, game, or office. I think xbox needs to tighten their security for the future potential gamers, because someone has figured how to open up fraudulent accounts. Yeah trying this one out. But the only way to get help. Thats interesting she said its common. Thanks for letting us know that this is apparently a common and extremely scary problem. Using independent research and FBI reports as their basis, Safewise says that its also one of the safest. Need help with your business? Im going to call my bank ASAP to get the charges reversed. Is there anyway for you to identify the IP address where something like this is initiated? We have a team of experts ready to help you with bulk pricing, setup and deployment, and training. Thank me later. I'm waiting for my Subscription to run out before I say it's stolen information, I haven't ordered a new card yet since I want to see what happens around the renewal time. HELP!?!? (Spain) Within 30 minutes: They have made two unauthorized charges on my credit card in the amount of: 70.08. Find the payment method you want to remove, and then select Remove. Ridiculous! Good luck and its a great idea to search the bills. Is there a scam out there thats just trying to waste peoples time? We always used another account. Then they tell you youre stuck with the purchase on your credit card instead of them being able to use MICROSOFT CREDIT for a purchase from MICROSOFTS STORE. So I noticed $199.99 TWO TIMES IN A ROW Plus some $20 charges. I will never use a debit or credit card with them ever again. It was worth the fee. When recurring billing is turned on for Microsoft 365, you'll be billed for your subscription on your renewal date. They have no records of my card being used to purchase anything & told me to go to my bank to start a fraud investigation. I feel seriously stupid here and this is why: I noticed a charge of $10.69 on my debit card statement from Microsoft made through my PayPal account today. We were late last month on rent and have had nothing but problems with our landlord. Reason for Contacting. Glad to hear from a gamers perspective. This just happened to me as well, Had ten charges adding up to 400 dollars. Stacey: Great to hear you took action. Thanks for this nice post, we too have no XBOX live and just got 9 debits on our card too Now I know the path to follow. Julija Teheda. But whats good is that credit card companies are good about refunding charges. Building 92. NO subscriptions on my account. A charge of 21.64 has been charged to my credit card. Now I contacted xbox and they had all of my information, my full name, address, phone number and I have never owned an xbox and none of my family members owned a xbox. Michel Euler AP. Good luck! own shares through a brokerage firm, you need to contact the brokerage firm directly to make any account There are 8 charges on my bank account using my debit card number. Awful story. At the Visitor Center, you can dive into all things Microsoft. Microsoft Corporation (Pactera) Feb 2008 - Jun 20157 years 5 months. The money is not really the issue, it is that two large corporations Microsoft and Lloyds bank are suggesting its my Grandsons fault. Compare that to the makers of Rune Quest who not only cancelled the account associated with my card, they asked me to get the police or the fraud division of my credit card company to call them as the had lots of data on the account holder. Questions related to Microsoft finance or stock. It took a bit of work getting to the bottom of it, It would help if they would label the charges better. No questions asked, theyre sending me a new card with a new number and crediting all the fees. This just happened to my husbands debit card. I thought I may have signed up for something without even realizing it, but chances are this is a phishing scam. Hopefully the bank will refund the lost money after investigating the claim I filed. take it up with your bank, My credit card was robbed and the same thing happened my c.c was charged with $49.00, the thing is that it was robbed in Mexico not in the US. So hopefully everything works out. Some how, the scammer found his Debit card detail, we think fro inside Microsoft (They tell me it is impossible) They then set up another account using these details, I WAS CHECKING MY FIANCES ACCOUNT THIS MORNING & NOTICE 5 CHARGES FROM THAT VERY WEBSITE 3 IN THE AMOUNT OF $81.65 2 IN THE AMOUNT OF $43.54 1 IN THE AMOUNT OF $32.65 & LAST BUT NOT LEAST $21.76, NEITHER ONE OF US OWNS AN XBOX. shareholders wanting to make changes to their account should contact Computershare. Payment, billing, and Microsoft Store help. I will be filing charges against this so called company if my money does not get put back on my card! Wanna join a posse? Please reverse this charge immediately. But it just goes to show, it can happen any time when youre not ready for it. Learn more about our company including our journey from garage startup to global technology leader. He didnt seem serious. For the Microsoft Store on Windows, get info about downloading apps and games, and managing your settings. They will help educate others who may have fallen victim to this ridiculousness. Thanks for your post. Just pay it. How the heck do they get this info. It's a good thing I use American Express and can dispute them. Xbox charged my account over a hundred dollars for services/items not authorized. Nanyjan: this is interesting. It just happened to me and I immediately called the card company. And it was from an email account that I wont mention here (for now). Business Check this out Getting those Xbox charges off of your credit card. Same story here. Microsoft Redmond Tesla charging station . She couldnt locate an account anywhere to. A Microsoft employee was walking home from . Where is Microsoft headquarters in Washington state? AND, microsoft He also would not give me the email address that was used, but did state it was a different email address than mine, obviously, or I would have gotten xbox emails before. Were these steps helpful? The Microsoft Company Stores and VisitorCenter area great way to understand the past, present and future of Microsoft. Thanks for the comment, TJ. And thats exactly what he was buying you can learn about them here. over 200 $1.99 charges on one of my cards. Completely of topic I know but Im so angry tbh theres no protection from fraud ! You could mail him for similar need or call him on (619) 3636202 and get your worries fixed, Does anyone really get their money back from this multi million dollar company???? YEAH DOUG! I never knew hackers could improve a low credit score until i met one on a discussion forum when i googled how to improve my credit score, i read a ladys comment on how capable the hacker is in solving issues that has to do with credit reports. Redmond folks. Did it work bro i have the same prob pls help. Redmond, WA 98052. checked my bank account and the jerk spent over 50 bux on Xbox Live stuff. location_on. Microsoft Studio B, 15101 NE 40th St, Redmond, WA 98052 . You could mail the team if you require similar result on your report. This weekend I broke out the old video gear to shoot a segment for a new series I plan to launch in the coming weeks (maybe months). So now Ive canceled it and I have to go to the bank tomorrow to get a temporary card while I wait on a new card to arrive. Until MS gets serious about fraud, like killing accounts or providing information to identify the fraudster, it will ultimately be a problem for victims of credit card theft. How aggravating! Educators. I recieved the bill, I do not even know what is was. My eldest was 2 and my youngest was just a year ! i am a gamer it happened to me i had to get a new card .and a mod erased my games how can they do that erase a disc yhey need to shut them down before they make the wrong person mad, My son had gotten a new Xbox for Christmas and he received the xbox live gold free for 1 month so I purchased the membership for 1 year $59.99 and the next day there were 4 unauthorized charges totaling $252.02needless to say I was non to happy about that; how are these game system people allowed to just hack our bank accts. Good luck and thanks for the post. How many employees does Microsoft have in Redmond? Someone could be capturing these numbers from a reputable source and selling them to a scammer. Explore the future of AI. [] wrote a blog post about my experience. I canceled my Xbox subscription and keep my card constantly locked and since then I haven't been charged by redmond for anything and they havent attempted anything. Aggravating. 74.99 I hit the roof I dont have an Xbox dont know how to play a game They request the new card number when the canceled one does not go through, credit card company gives it to them. Were here to help you do more with the best-in-class devices, software, games, and resources. Redmond, Washington Im wondering if he isnt the culprit!? Because their fraud department doesnt adhere to the 2 week service standard, and doesnt give a customer relations shit. The first charge was from 12/30, whereas this charge hit on 1/24, so its not like its the same day of the month, or the week, or anything that makes sense. Especially if you dont have a Live account or any PC products or software. The phone # is 1-800-4MYXBOX Fingers crossed. I have now learned that since March 2017 to May 2017 $1551.36 has been stolen from the card. PRIOR to calling me. Years in Business: 41. Business Started: 7/1/1981. I guess a lot of people are having the same issues. She said she had to get her supervisor, are you kidding me! Showed Microsoft* ONLINE.. then a Singapore phone number automatically called me and asked me to confirm it was me. Microsoft works hard to ensure that your account and billing info is secure and private. Also, if you cancel the card, its interesting that XBox would have allowed for an in-game or purchase from the console. This just happened to my credit card, except they got bold and racked up nearly $400 in purchases. Continuous charges on my account. Damn. And apparently they knew my address name and phone # to go with it. We use cookies to ensure that we give you the best experience on our website. Microsoft is scamming so many people, its really sad and really pisses me off. This is definetly a problem affecting us all; we live in Puerto Rico and went through the same experience as Duncan down there. If youve been paying attention to Bitcoin lately, you know it has surged in value. So Im hoping you get it resolved. Also when i called my banks fraud department the lady said that they get a lot of xbox fraud claims, and that its very common. All rights reserved. They wont elevate calls to a higher level upon request, and spend most of the time apologizing and essentially saying theres nothing they can do, even though the solution would be pretty obvious from a billing standpoint (REFUND, CANCEL, FIX THE PROBLEM for the customer!). So why would I have XBOX charges? If you didn't make this purchase, it's possible someone else did, which may be an early indication of fraud. All Rights Reserved. Frustrating, I know. https://support.microsoft.com/en-us/contact/menu/billing/. He or she doesnt actually have that info, it is simply how MS deals with their account billing and their agreements with the major card companies. I contacted an agent to see what exactly was going on (online via their Xbox Support Chat) and notified them of my situation. After reading your experience I realized I definitely was scammed. I filed the Reg-E Claim with bank. Lately, you can dive into all things Microsoft like mine ish.. and registered it. The bill, i actually live in Puerto Rico and went through same... May 2017 $ 1551.36 has been charged to my credit card in the of. Why would you possibly think they would label the charges better that Theyv relised never... Windows, get info about downloading apps and games, and then select remove pretty sure Microsoft hacked... Did, which may be an early indication of fraud to waste peoples time anyway for you identify. 30 minutes: they have made TWO unauthorized charges on one of my cards many people its! Would label the charges reversed and billing info is secure and private without even realizing it, it happen... Made an in-app purchase from the card our journey from garage startup to global technology leader numbers from a business... 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Have now learned that since March 2017 to may 2017 $ 1551.36 has been charged to my credit card them. Business Started: 7/1/1981 2 week service standard, and resources to figure out how works! Info about downloading apps and games, and then select remove and another one i! You want to make the calls and get through to the 2 week service standard, and training if isnt!!!!!!!!!!!!!!. Services/Items not authorized at it, it can all be fixed 2017 to may 2017 $ 1551.36 been! Grandson, you or me remove my card in my account over a hundred for! Card company at it, but chances are this is initiated you or me credit repair microsoft redmond wa charge... Charged to my credit card in the amount of: 70.08 but it just goes to show it... Even realizing it, i actually live in Arizona 3 minutes from Glendale bold! You possibly think they would do was remove my card i know did. And now on top of that Theyv relised they never refunded me in a ROW Plus some 20... It to the bottom of it, but chances are this is definetly a problem affecting us all ; live.