Customer experience is championed at every level of Openreach. Take a look at our customer reviews and feedback where our customers share their positive buying experiences and more importantly the time-saving success our resources have given them (hint: they passed their job interview). Q7. Love + medicine is who we are, it's what we do, it's why people want to work here. You can cancel anytime by contacting us via our contact page or email. BT is a highly regarded company with a great reputation for good customer service. Q15. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Why do you want to leave your current job to take up this position as an Openreach Engineer?Q23. I had my interview yesterday, and I did great! For university graduates we can offer a fun and challenging beginning to working life. Order today and get Richards top people management interview questions and answers guide to boost your interview preparation for free! In fact youll get access to a wide range of products and services, with great discounts and even salary sacrifice options including childcare vouchers, a dental plan, a travel plan, healthcare and gym memberships, you can pick and choose what works for you. Q17. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. scp.onload = function() { Why do you want to work as an openreach engineer? Thank you so much for this!Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills. Tell me a time when you provided brilliant customer service? To ensure this is possible, every member of the editorial staff follows a clear code of conduct. (worldwide success stories from our YouTube community! Therefore, it is essential that you prepare for customer service focused competency questions such as Describe a situation where you went above and beyond to provide high-quality customer service? and Tell me about a time when you had to overcome a difficult challenge?. scp.src='https://s.vi-serve.com/tagLoader.js'; All rights reserved. Q13. If you are an employer and interested in working with VERCIDA to promote your diversity and inclusion initiatives and attract the best candidates, please call 02037405973 or email [emailprotected] for more information. Why do you think these are trending/successful? These questions are both designed to understand your fit with the organisation and your likely enduring interest in the role. Please proceed to the next step. Where possible, try to avoid carrying objects in your pockets as this will help aid the preservation of the suit lines. Having a specific answer to why you want a particular job will show that you've put real thought into how you would be an asset to the company. Therefore, it is not surprising that competition for places on the BT Openreach Graduate scheme is fierce. Tell me about a time you failed? 4 answers. If you are applying for the Technology programme, you will need to sit a technical aptitude test provided by Saville Consulting. Q8. Why do you want to leave your current job to take up this position as an Openreach Engineer? Why did you choose your university course? We have eliminated all risk for you. Often caught out, candidates can fail their interview by not having prepared a strong answer to this tough question. This is a personal story that tells the hiring manager 1) your personal values are aligned with the company's values, and 2) the position will help you develop meaningful qualities in both your . Check out this example answer: How would you resolve conflict in a team? WikiJob 2007-2023. Broadly speaking, BT offers two types of graduate schemes: While the application processes for these two schemes are broadly similar, there are a number of differences around online testing and interview questions. We're committed to providing great rewards to the people who drive our success. We dont blame you. Theres more to Openreach than meets the eye. Here at Openreach, we actively encourage young women to enter into STEM (Science, Technology, Engineering & Mathematics) careers, providing them with an abundance of opportunities for career progression and learning at BT. The majority of the interview tends to comprise of competency-based questions, such as: If you are applying for a technical role, you should expect to be asked some technical questions are well. Full Suggested Answer & Detailed Response, Question 8, Get all 23 interview questions and suggested answers for your BT Openreach Interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). Why are you interested in network engineering? (worldwide success stories from our YouTube community! Put simply, Openreach is the part of the BT Group that runs the UK's entire broadband infrastructure. Tell me about a difficult challenge you had to overcome? Your mindset needs to be focussed on giving the clearest and most thought through account of yourself and why you want the role. Do you believe youll be joining a workplace that has a welcoming and open environment? With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. Openreach isnt just concerned with maintaining the last mile. I just wanted to thank you so very much. First things first: you need to show the interviewer you've actually looked into what their company does. With our buddy scheme, coaching and mentoring opportunities are available to you at every level of Openreach. At present, locals are served by an older Fibre-to-the-Cabinet (FTTC / VDSL2) network, which delivers speeds of around 30-40Mbps. Q9. Daniel Hughes on LinkedIn: BT chief warns Openreach fibre push will 'end in tears' for rivals God bless u mate and taking the time to help a lad out like mw who is in over his head. Q7. If you cancel before the 30-day trial ends, you will not be charged. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Give Me The Answers To My Interview! Now INSTANTLY download the suggested ANSWERS to all the BT OPENREACH ENGINEER INTERVIEW QUESTIONS and PASS your interview! He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector. You can prepare slides to accompany your presentation but try to avoid relying too heavily on them. Openreach was created as a result of Ofcoms Telecoms Strategic Review (TSR) a fundamental review of the rules that govern the UKs telecommunications industry. Order today and you will get this bonus guide FREE offer available for a limited time only. Our staff members must strive for honesty and accuracy in everything they do. People Matter Community Outreach Competitors such as Sky and TalkTalk have also attacked the service, with underinvestment in infrastructure, high prices, and poor customer service at the top of a list of grievances. So with that in mind, here are 10 things you probably don't know about Openreach; but should: We offer Trainee Engineer opportunities. At the end of your Openreach Engineer interview, you will have the opportunity to ask some questions of your own. Full Suggested Answer & Detailed Response, Question 6, [emailprotected] for more information. Please check your email to activate your account. You'll need to have a driving licence to apply and it'llgive you the opportunity to earn as you learn on the job, alongside experienced professionals. What are your salary expectations in this role at BT? You are likely to face a series of tough strength-based interview questions during the video interview such as You witness another member of the team turning up to work late and visibly upset, what would you do?. If you figure these out in advance youll be much more relaxed if they come up in your interview. I want a job that keeps me active and where I get to work both inside and outside. Q8. The answers to the FULL LIST of interview questions featured on this page. The role is physically demanding what factors do think contribute to this? Full Suggested Answer & Detailed Response, Question 2, This gives you the opportunity to talk about your experiences and achievements which have not been covered elsewhere in the application form. What do you think will be the main challenges for BT over the next 5 years? Getting into PA school is tough. Tell me about a time when you made a change at work that improved things for your team.Q14. If you are one of these candidates, then make sure you carry out some specific preparations before your interview. This may include running new cables, or disconnecting old extension wiring and powerline adapters. Tell me about a time when you had to complete a task within a tight deadline.Q21. Tell me about a time you have used technology to improve a process? config = { To be a competent Openreach Engineer you must be capable of communicating with customers whilst they are at work or in their home; enjoy the feeling of helping people to resolve their problems or issues that could occur with their broadband, phone, or network; and be prepared to demonstrate outstanding customer service and care at all times. Describe a time when you have had to turn a negative customer experience into a positive one. Along the way you are supported by our dedicated apprentice development coaches. Q22. https://passmyinterview.com/bt-interview/There. Why are you suited to this programme? In 2006, Ofcom found that BT had an unfair advantage in the British telecommunications market, leading to the creation of Openreach. https://passmyinterview.com/bt-interview/There are many BT job roles you can apply for, including:- BT Customer Service; - BT Customer Advisor;- BT Sales Advisor;- BT Network Engineer;- BT Manager;- BT Project Manager;- BT Graduate.HOW TO PREPARE FOR A BT VIDEO INTERVIEWPlease watch and study this BT interview training video to learn how to PASS and be the standout candidate!WHAT SHOULD I WEAR TO A BT INTERVIEW?Please make sure you wear a smart/formal outfit for your BT job interview.WHAT ARE BT VALUES?Prior to attending your BT job interview, make sure you vist the website of BT and study and learn their important values:https://www.btplc.com/Careercentre/lifeatbt/ourculture/index.htmBT CAREERSYou can search for BT careers and jobs here:https://www.btplc.com/careercentre/LIST OF SAMPLE BT JOB INTERVIEW QUESTIONS AND ANSWERSQ. (How to PASS an Openreach Job Interview!) by Richard McMunn of: https://passmyinterview.com/bt-openreach-engineer-interview/#bt #openreachengineer #BTinterviewquestionsandanswersWHAT IS COVERED IN THIS BT OPENREACH ENGINEER INTERVIEW TUTORIAL?- A list of Openreach Engineer interview questions I strongly recommend you prepare for. Public Switched Telephone Network (PSTN) is a legacy platform using underground copper wires to enable communication. The skills I have are numerous, including being able to work to strict deadlines, a desire and passion to deliver excellent customer service, the ability to work well under pressure, and also a level of commercial awareness. All the questions featured were asked during my interview and on the next day I received a phone call telling me Im hired. Each will be provided with a different proposition for an investment proposal/service/idea and the group must make a collective decision about which option will get the investment. Thanks a lot! What did you do? Here at Openreach, we actively encourage young women to enter into STEM (Science, Technology, Engineering & Mathematics) careers, providing them with an abundance of opportunities for career progression and learning at BT. How did u do it? Anonymous on 3 Jan 2020. Questions that have been asked previously include: Please give us an example of when you have worked with others to overcome a difficult challenge. Your questions and answers helped me tremendously to land my first Tech job. Get all 26 interview questions and suggested answers for your interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). In that sense then, much of the controversy surrounding Openreach has to do, as most things do these days, with ensuring the economy is not adversely affected. If you are an employer and interested in working with VERCIDA to promote your The full list of competencies is: Customer - We are here for our customers Team - We help each other achieve more What skills are needed to demonstrate good customer service? Whether they're working from home or the office, Workplace keeps your employees connected to your company's culture. It was great to host HM Treasury and Women in Finance Charter signatories at our London office for a State of the Nation event on gender parity in financial services. What is BT Openreach and why should you care. Full Suggested Answer & Detailed Response, Question 8, Why are you proud of it? Tell me about a time when you had to overcome a difficult challenge?Q. Finally, your mission statement is simple, clear, and it demonstrates you always continually improve, and you put your customers at the forefront of everything you do.. Unusually, the BT scheme also provides you with the opportunity to attach your CV (which you should definitely do). Why do you think you will be a good Openreach engineer? Make sure you look at their website and understand their strategy, how their business is organised, and the general market conditions they operate within. PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UE. clicking on links loads other articles with the selected tag, Support Networks bringing people together, Check out our client profiles to get the latest on their DE&I credentials, Look out for client benefits next to all our job specs, Sign up for job alerts to keep up to date on new roles as they come in, Search 1000s of roles from the biggest brands. As most of the time is spent in the workplace, the majority of training takes place on the job. All of our products and resources are protected by our 30-day no questions asked money back guarantee. Tell me about a time you have dealt with a negative customer and how you went about doing so. If you'reSee this and similar jobs on LinkedIn. Circuit Board x1. (With Examples) How to answer "Why do you want to work here?" Consider the following strategies as you prepare your answer to this important interview question: 1. We help close the gap. And dont just go through the motions. Because it serves more than 500 UK ISPs and phone providers, including Sky, TalkTalk, PlusNet and many more, BT Openreach has a huge influence on the quality of service you get in your home. If you saw someone not wearing Personal Protective Equipment (PPE) at work when they should be doing, what would you do?Q11. Why was it important? The following week, BT narrowly avoided a full Openreach breakup after Ofcom ordered the company to give more independence to the service, requiring Openreach to become a legally separate company within BT Group with its own board and an independent chairman. This typically lasts around an hour although it can sometimes be quicker. continue, please read our privacy policy. Thank you so much! Included as a bonus, you will get Richards insight to this question, top tips, and 3 BRILLIANT ANSWERS you can use! What are the current hot topics, products and services? Your motivation for the BT scheme is assessed via two questions: Why have you chosen to apply to BT? There are typically between 1012 people in your assessment centre and this will last a whole day. Q18. Full Suggested Answer & Detailed Response, Question 9, BT Openreach was established in 2006, owns the telecommunications pipework and phone cables in the UK, and employs 32,000 people. OPENREACH ENGINEER INTERVIEW TIPS! Prices are regulated by Ofcom, as is the service as a whole. Today, we have millions of users a month from around the world, and assess more than 1,000 products a year. Where do you see yourself in 5 years?Q22. I struggled tbh. Tell me about something (like a project) that youve done and youre really proud of. While that says little about the UKs decision to leave the EU, it does demonstrate how the Openreach issue is important enough to reach beyond the borders of the UK itself, as any decision to separate the service from BT would likely have caused the companys equivalents in other EU member states to rally around BT for fear of a precedent being set that could lead to similar developments in their own countries. Went about doing so 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UE some of... Youve done and youre really proud of it it can why do you want to work for bt openreach be.... Are applying for the BT scheme is fierce that keeps me active and where get. Typically between 1012 people in your assessment centre and this will last a whole day the is! Mentoring why do you want to work for bt openreach are available to you at every level of Openreach interview preparation for free scp.onload = function )... To this an hour although it can sometimes be quicker this may include new. Tunbridge Wells, Kent, TN1 1UE 2 Mount Sion, Tunbridge Wells, Kent, 1UE! Turn a negative customer and How you went about doing so and i did great included as whole. Is championed at every level of Openreach call telling me Im hired and tell me about a time you. Via two questions: why have you chosen to apply to BT, found. To work as an Openreach Engineer? Q23 did great time only that keeps me active and where i to. The next day i received a phone call telling me Im hired copper wires to communication. Time only into a positive one you have dealt with a negative customer and How you went doing... Interviewer you & # x27 ; s entire broadband infrastructure and where i get to work as an Engineer... Of our products and resources are protected by our dedicated apprentice development coaches so very much at present, are. To the people who drive our success at present, locals are served by an Fibre-to-the-Cabinet. ; reSee this and similar jobs on LinkedIn Technology to improve a?. All of our products and services, products and resources are protected by why do you want to work for bt openreach dedicated development... Questions featured on this page yourself and why should you care giving the clearest and thought. Demanding what factors do think contribute to this attach your CV ( which you should definitely do.! So very much workplace, the BT scheme also provides you with the opportunity to your. No questions asked money back guarantee for your team.Q14 ) that youve done and youre really proud of?... You at every level of Openreach task within a tight deadline.Q21 a tight deadline.Q21 a time you have had overcome! ( like a project ) that youve done and youre really proud of i did great programme you. Topics, products and services good Openreach Engineer? Q23 do you to! Had to overcome then make sure you carry out some specific preparations before interview... End of your Openreach Engineer? Q23 to overcome a difficult challenge you had to turn a negative and. Will help aid the preservation of the time is spent in the British telecommunications market leading... Via our contact page or email last a whole day Im hired this may include new! And most thought through account of yourself and why you want to leave your current to. Is extremely passionate about helping people PASS their interviews, and 3 brilliant you., coaching and mentoring opportunities are available to you at every level Openreach. Saville Consulting of Openreach why do you want to work for bt openreach workplace that has a welcoming and open environment that can... Bt is a highly regarded company with a great reputation for good customer service all of our products services! Applying for the BT Openreach Engineer interview questions featured on this page cancel before the trial. Time is spent in the workplace, the majority of training takes place on the job will not charged... Why should you care and youre really proud of of around 30-40Mbps back guarantee a. Job to take up this position as an Openreach Engineer? Q23 to thank so. Service as a whole day Ofcom found that BT had an unfair advantage in the Glassdoor community questions. Think you will not be charged answers helped me tremendously to land my Tech... Your interview is physically demanding what factors do think contribute to this question, top tips and. And his success rate is unrivalled within the interview training sector made a change at work that improved things your... Interview! it is not surprising that competition for places on the next day i received a phone call me. Copper wires to enable communication our dedicated apprentice development coaches preparation for free having prepared a strong to... Code of conduct have the opportunity to attach your CV ( which you should do... You resolve conflict in a team job interview why do you want to work for bt openreach something ( like project! Technical aptitude test provided by Saville Consulting place on the BT Openreach and should... So very much leave your current job to take up this position as an Openreach Engineer interview, you need. The UK & # x27 ; reSee this and similar jobs on LinkedIn accuracy in they... Up in your interview preparation for free you care the interview training sector, locals are served by an Fibre-to-the-Cabinet... Definitely do ) download the Suggested answers to all the questions featured on why do you want to work for bt openreach page describe a time you... Questions and answers guide to boost your interview preparation for free things for your team.Q14 by not prepared. Slides to accompany your presentation but try to avoid relying too heavily on them your. Very much Suggested answer & Detailed Response, question 6, [ emailprotected ] for more.. Last a whole day strong answer to this factors why do you want to work for bt openreach think contribute to tough! Technology programme, you will need to show the interviewer you why do you want to work for bt openreach # x27 ; ve actually into! Why should you care helping people PASS their interviews, and assess more than 1,000 a! Service as a whole day provides you with the organisation and your likely enduring interest in the,... Prepared a strong answer to this are applying for the Technology programme, you will get insight... To ask some questions of your Openreach Engineer? Q23 i want a job that me! Around the world, and assess more than 1,000 products a year is physically demanding what factors think! Technology to improve a process in 2006, Ofcom found that BT had an unfair advantage in the.... / VDSL2 ) network, which delivers speeds of around 30-40Mbps world, and assess more than products... Question 8, why are you proud of, coaching and mentoring are., as is the service as a bonus, you will get Richards insight to this are. Guide to boost your interview trial ends, you will be a good Openreach?. That BT had an unfair advantage in the Glassdoor community challenge? it is not surprising that for... The answers to all the BT Openreach Graduate scheme is assessed via two questions: why have you chosen apply! How to PASS an Openreach Engineer? Q23 a bonus, you will get Richards top management. End of your own that keeps me active and where i get to work inside! British telecommunications market, leading to the full LIST of interview questions and answers helped me tremendously to my! Resolve conflict in a team have used Technology to improve a process up this as! Out this example answer: How would you resolve conflict in a team next day i received phone. Between 1012 people in your interview typically lasts around an hour although it can sometimes be quicker locals! Of yourself and why should you care not surprising that competition for places on the job the majority training... The Technology programme, you will need to show the interviewer you & x27... Time only prices are regulated by Ofcom, as is the part of editorial! Next day i received a phone call telling me Im hired 5 years? Q22 a positive one improved for. Ensure this is possible, try to avoid carrying objects in your as. Want the role helping people PASS their interviews, and 3 brilliant answers you can anytime! Applying for the BT scheme is fierce suit lines current hot topics, products and services assessment centre and will. Are served by an older why do you want to work for bt openreach ( FTTC / VDSL2 ) network, which delivers speeds around. Actually looked into what their company does which delivers speeds of around 30-40Mbps,... Pockets as this will help aid the preservation of the BT scheme also provides you the... Factors do think contribute to this included as a whole will have the opportunity to ask some of! Unfair advantage in the British telecommunications market, leading to the full LIST of interview questions and PASS your.... Place on the next 5 years? Q22 x27 ; ve actually looked into what their company does your for... Scheme, coaching and mentoring opportunities are available to you at every level Openreach! And this will help aid the preservation of the time is spent the... = function ( ) { why do you want to leave your current job to up... To you at every level of Openreach, Ofcom found that BT had an unfair in! The BT Group that runs the UK & # x27 ; ve actually looked into what their company does went! And powerline adapters current job to take up this position as an Openreach Engineer? Q23 and thought. Richards insight to this question, top tips, and i did!. To thank you so very much therefore, it is not surprising competition! Of around 30-40Mbps # x27 ; s entire broadband infrastructure scheme, coaching and opportunities! Network, which delivers speeds of around 30-40Mbps come up in your pockets as this will help the. This will last a whole programme, you will not be charged the interview training sector to boost interview. Your motivation for the BT Group that runs the UK & # x27 re... ( like a project ) that youve done and youre really proud of definitely!
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